ExpertCare® Biomedical Technical Training Programs

Dedication beyond delivery

Technical Training Programs for Service Technicians

Why choose ExpertCare Technical Training Programs?

TEMPORARY SPAN TO EXPAND COLUMN

Ensure your biomedical professionals know how to properly maintain and service your ZOLL® equipment. Our ExpertCare® technical training team offers a variety of classes to help you keep your equipment working properly.

Choose from a variety of programs, including hands-on learning and virtual training. Your technician or team receive training directly from ZOLL in the format that works best for you.

All training includes 24/7 training resources with E-learning, our web-based learning platform.

For training at our ZOLL locations, attendees are responsible for arranging their own travel and covering related expenses, such as airfare, transportation, lodging, and meals outside of class time. All courses are taught in English; a strong understanding of technical English is required. Please note that tuition rates may change without prior notice.

Classes available to hospital-based biomedical professionals in the United States or Canada only.

HIDDEN COLUMN

HIDDEN COLUMN

Take the survey

Do you use ZOLL service manuals? Let us know what you think. Your feedback is valuable to making continued improvements to our documentation.

Take the survey

In-person offerings
Up to 10 students

Hotel information

Classes hosted at our ZOLL corporate office

Attendees are responsible for arranging their own travel and covering related expenses, such as airfare, transportation, lodging, and meals outside of class time. All courses are taught in English; a strong understanding of technical English is required. Please note that tuition rates may change without prior notice.

For additional questions, please email our technical training team at [email protected].

Classes are available to hospital-based biomedical professionals.

Connect with an expert

Monitors & Defibrillators Technical Training


In-person training (customer site or ZOLL headquarters; 2 days)
Up to 10 attendees

This two-day biomedical technical training class is hosted at our ZOLL Medical Corporate Headquarters in Chelmsford, MA or at your organization.

Topics include:

  • Basic repair and disassembly
  • Battery management
  • Data, configuration, and software updates
  • Device operation and functionality
  • Functionality and overview of monitoring parameters
  • Preventive maintenance procedures
  • Troubleshooting

Virtual webinar (3 hours)
Unlimited attendees

Live webinars are open to biomedical professionals from multiple ZOLL customer sites. Webinars are ideal if you have fewer biomedical professionals and do not require a dedicated training class for your team.

Topics include:

  • Battery management
  • Data, configuration, and software updates
  • Device operation and functionality
  • Functionality and overview of monitoring parameters
  • Preventive maintenance procedures

Virtual remote learning (4 hours)
Up to eight attendees

Virtual remote learning provides exclusive training for your team of biomedical professionals. An experienced instructor explains the fundamentals of device maintenance, and your team has time to ask questions and practice the preventive maintenance procedure.

Topics include:

  • Battery management
  • Data, configuration, and software updates
  • Device operation and functionality
  • Functionality and overview of monitoring parameters
  • Preventive maintenance procedures

Connect with an expert

Ventilator Technical Training

In-person training (ZOLL customer education and training center; 3 to 4 days)

In-person classes range from three to four days and are hosted at our ZOLL customer education and training center located in Mettawa, Illinois.

Topics include:

  • Basic repair and disassembly
  • Data, configuration, and software updates
  • Device operation and functionality
  • Functionality and overview of monitoring parameters
  • Preventive maintenance procedures
  • Troubleshooting
  • Hands-on calibrations and verification testing

Virtual webinar recertifications (2.5 hours)

Live webinars are open to biomedical professionals who have participated in the full certification class. Certification is valid for two years from issue date and is required to be renewed every two years.

Topics include:

  • Overview of ventilator systems
  • Data, configuration, tech bulletin, and software updates
  • Preventative maintenance review
  • Internal components and functionality
  • Troubleshooting

Related products

ZOLL® X Series® monitor/defibrillator

You need a monitor/defibrillator that’s nimble and that can keep pace with evolving pre-hospital care standards. The ZOLL X Series is a lightweight, full-featured monitor/defibrillator suitable for patients of all ages.

bellavista 1000e

Provide best-in-class care, optimize patient comfort, and reduce your team’s workload. Adaptive ventilation modes and volume target, lung recruitment tools, and setting assist enable you to effectively treat even your most challenging cases in any setting.

Propaq MD

The Propaq® MD is a lightweight, compact, transport monitor/defibrillator. It provides advanced monitoring and resuscitation capabilities, with decision support and telemedicine technology.

3100 HFOV

The 3100 series High Frequency Oscillatory Ventilators are unrivaled in treating respiratory failure in neonates and ARDS in both pediatric and adult patients. The 3100A HFOV is used primarily for pediatric and neonatal patients while the 3100B HFOV is used on patients weighing more than 35 kg, often in large pediatric and adult settings.

R Series® defibrillator/monitor

R Series devices help you consistently deliver high-quality CPR, provide optimal defibrillation and pacing treatments, and manage your data to address critical quality improvements. Plus, these devices feature easy-to-use technology designed to enhance your patient outcomes.

bellavista 1000 select

Maximize patient comfort during non-invasive and invasive ventilation as well as high-flow oxygen therapy (HFOT). A full spectrum of high-performance features and an intuitive interface enable you to provide best-in-class care using a single- or dual-limb circuit for your NIV patients.

ZOLL® X Series® Advanced monitor/defibrillator

You need a monitor/defibrillator that’s nimble and can keep pace with evolving pre-hospital care standards. The ZOLL X Series Advanced is the first device of its kind to feature real-time ventilation feedback, telemedicine capabilities, and post-case performance data review.

LTV Series

Ventilating patients on the move requires portability and versatility. Serving adult, pediatric, and infant patients, the compact and durable LTV series of ventilators offers unrivaled reliability, highly customizable settings, and an intuitive interface, making it simple to use for your clinical team.

E-Learning Courses

Help your team learn more about the preventive maintenance process with our intuitive, web-based learning platform. E-learning courses allow your team to train on their own schedule with direct access to ZOLL instructors via email. Subscriptions are purchased in two-year increments. For more information, contact our technical training team.

Biomedical Training Courses for R Series | X Series | X Series Advanced
 In-person offerings Virtual offerings
Biomed Training at ZOLL Corporate Office* Biomed Training at Customer Site* Regional Technical Training (Sites Vary) Remote Learning Webinars E-learning Subscription
Intended Audience:
Biomedical professionals who work with ZOLL products		 ■ ■ ■ ■ ■ ■
ZOLL provides:
  • Test equipment
  • Devices
  • Documentation
  • Lunch
 ■ ■ ■      
Attendees are responsible for their own lodging, meals outside of class time, and travel costs ■ ■ ■      
Technical training topics  
Basic repair ■ ■        
Disassembly ■ ■        
Device operation and functionality ■ ■ ■ ■ ■ ■
Data logs ■ ■ ■ ■ ■ ■
Preventative maintenance procedures ■ ■ ■ ■ ■ ■
Battery management ■ ■ ■ ■ ■ ■
Configuration ■ ■ ■ ■ ■ ■
Software updates ■ ■ ■ ■ ■ ■
Overview of ZOLL service and support ■ ■ ■ ■ ■ ■
Overview of monitoring parameters ■ ■ ■ ■ ■ ■
Troubleshooting ■ ■ ■ ■ ■ ■
Access to E-learning ■ ■ ■ ■ ■ ■
Training certificate provided ■ ■ ■ ■ ■ ■


*These programs provide a comprehensive overview of ZOLL products with an emphasis on preventative maintenance and basic repair.

Find your service program

From experiential, hands-on learning programs to virtual training opportunities, we ensure your team receives the training they need. Find out how ZOLL can support your team.

Connect with an expert